Returns and Refund Policy
At ARWA, we strive to ensure your complete satisfaction with every purchase. Our Returns and Refund Policy is designed to provide you with a hassle-free shopping experience. Please read the following terms carefully:
1. Returns Period:
- We accept returns within 7 days from the date of purchase.
2. Refund Eligibility:
- Refunds are only applicable in the event of a damaged or faulty product.
- No refund will be provided for sale items or pre-order dresses from Pakistan.
3. Exchange Policy:
- Exchange of products for any reason other than damage or fault is not permitted.
4. Return Process:
- If you receive a damaged or faulty product, please return it to:
House no.200, Road no.11, Block:B,
Pallabi, Mirpur-12, Dhaka 1216, Bangladesh. - You can also contact us via email at Contact@myarwa.com for assistance.
- Visit our Returns & Refunds page here for detailed instructions.
5. Refund Procedure:
- Once we receive the returned item, our team will inspect it for damage or faults.
- If the product is found to be damaged or faulty, a refund will be initiated.
- Refunds will be processed within [insert number] business days through the original payment method.
Note:
- We reserve the right to refuse a refund if the product shows signs of wear or damage not caused by manufacturing defects.
- For hygiene reasons, returns or exchanges on certain items such as undergarments may not be accepted.
Thank you for choosing ARWA. If you have any further questions or concerns, feel free to reach out to us. Your satisfaction is our priority.